Customer Service for Health and Social Care Settings
Qualification Gained: Northern Council for Further Education Certificate in Customer Service for Health and Social Care Settings
Study LevelLevel 2 Course TypeSchool Leavers Duration1 Academic Year Start DateSeptember 2025 Study ModeFull-time LocationDavid Hockney BuildingOverview
This qualification covers a range of key subject areas in Health and Social Care and Early Years combined so is ideal for those school leavers who need to retake their GCSE Maths and English alongside a vocational qualification in either Health and Social Care or Early Years.
Key Info
This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the Health and Social Care sector. This qualification will focus on the study of Customer Service in Health and Social Care. The objectives of this qualification are to help learners:
- Develop an Awareness of Customer Service in Health and Social Care
- Understand the needs of customers who access Health and Social Care services
- Develop an Awareness of Customer Service in Health and Social Care
- Understand how to communicate effectively in a Health and Social Care setting
- Understand the needs of customers who access Health and Social Care services
- Understand teamwork in Health and Social Care settings
Entry to this course requires a combination of grades 2 or 3 in GCSE Maths and English.
Assessment includes an Online Portfolio and Course work.
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This qualification does not provide a licence to practise, but may support progression into a range of job roles in the Health and Social Care sector or Early Years including:
- Care Support Workers in Adult residential settings
- Healthcare assistants in community, primary care and acute health environments
- Care Support Workers in domiciliary services, supported living or day services
- Community-based Support Workers
If you have any questions or require any additional information, please contact [email protected]
Disclaimer: Our prospectus, college documents and website are simply here to offer a guide. We accept no liability for any inaccurate statements and are not responsible for any negative outcomes if you rely on an inaccurate statement. We reserve the right to withdraw any programmes or service at any time.
