Customer Service Specialist
Level 3
Apprenticeships
15-18 months
September 2024
Full-time
Workplace
Overview
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.
This course is delivered using a blended delivery model, an apprentice will spend a day per month undertaking classroom based learning in addition to regular workplace assessments.
Key Info
The following skills, knowledge and behaviours are what will be gained from this apprenticeship.
Knowledge:
- Business Knowledge and Understanding
- Insightful knowledge of your customers
- Customer service culture & environment Skills
- Business focused customer service delivery
- Working with your customers needs
- Customer service performance
- Service improvement
Behaviours:
- Develop self
- Ownership/Responsibility
- Team working
- Presentation
Level 1 English and Maths will be required to undertake this apprenticeship.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual Price member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.
Apprenticeship Course Fees will be paid by your employer.
This is representative of the most common fees scenario, but actual fees can vary depending on a number of factors. Please contact us if you need more guidance.
If you have any questions or require any additional information, please contact [email protected]
Disclaimer: Our prospectus, college documents and website are simply here to offer a guide. We accept no liability for any inaccurate statements and are not responsible for any negative outcomes if you rely on an inaccurate statement. We reserve the right to withdraw any programmes or service at any time.
