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Bradford College

Level 2 Apprenticeship in Customer Service Practitioner

Study Level
Apprenticeships, Level 2
14 months
Start Date
Study Mode


Apprenticeships give you the opportunity to learn and train in your chosen career as well as earning a regular pay packet. You will be given first hand experience and learn the majority of the skills needed on the job, whilst also completing off-the-job training within college by day release.

This apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across a huge range of industries.

You will ensure customers are dealt with in a positive, reliable and pleasant way by offering advice, answering questions and handling complaints.

  Key Info

Typical tasks:

  • Meeting and greeting customers
  • Taking inbound phone calls
  • Communicating with suppliers
  • Responding to emails

You will be required to study on a day release basis.

Level 2: GCSE Mathematics and English at Grade A*-C/9-4 or Entry 3 on the Literacy and Numeracy BKSB screening.

Level 3: GCSE Mathematics and English at Grade A*-C/9-4 or Level 1 on the Literacy and Numeracy BKSB screening.

English and/or Mathematics will be included in your timetable if you have not achieved a GCSE at grade 4 or above in these subjects when you start your course.

Fees: Apprenticeship Course Fees will be paid by your employer.

This is representative of the most common fees scenario, but actual fees can vary depending on a number of factors. Please contact us if you need more guidance.

Disclaimer: Our prospectus, college documents and website are simply here to offer a guide. We accept no liability for any inaccurate statements and are not responsible for any negative outcomes if you rely on an inaccurate statement. We reserve the right to withdraw any programmes or service ay any time.