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Bradford College

Customer Service Practitioner

Study Level
Level 2
Course Type
15 months
Start Date
September 2024
Study Mode


This apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across a huge range of industries.

You will ensure customers are dealt with in a positive, reliable and pleasant way by offering advice, answering questions and handling complaints.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

  Key Info


  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources


  • Interpersonal skills
  • Communication
  • Influencing
  • Personal organisation
  • Dealing with customer conflict and challenge


  • Developing self
  • Team work
  • Being open to feedback
  • Equality
  • Presentation

Level 2: Level 1 English and Maths will be required to complete this apprenticeship.

Level 3: GCSE Mathematics and English at Grade A*-C/9-4 or Level 1 on the Literacy and Numeracy BKSB screening.


Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Apprenticeship Course Fees will be paid by your employer.

This is representative of the most common fees scenario, but actual fees can vary depending on a number of factors. Please contact us if you need more guidance.

If you have any questions or require any additional information, please contact [email protected]

Disclaimer: Our prospectus, college documents and website are simply here to offer a guide. We accept no liability for any inaccurate statements and are not responsible for any negative outcomes if you rely on an inaccurate statement. We reserve the right to withdraw any programmes or service at any time.