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Key details

Attendance
Duration
Code
Awarding Body
Level Apprenticeship
Start Date Various

Course overview

Apprenticeships give you the opportunity to learn and train in your chosen career as well as earning a regular pay packet. You will be given first hand experience and learn the majority of the skills needed on the job, whilst also completing off-the-job training within college by day release.

This apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across a huge range of industries.

You will ensure customers are dealt with in a positive, reliable and pleasant way by offering advice, answering questions and handling complaints.

What you'll study

Typical tasks:

  • Meeting and greeting customers
  • Taking inbound phone calls
  • Communicating with suppliers
  • Responding to emails.

You will be required to study on a day release basis.

  • Typical tasks:

    • Meeting and greeting customers
    • Taking inbound phone calls
    • Communicating with suppliers
    • Responding to emails.

    You will be required to study on a day release basis.

Assessment

There will be assessment in the workplace

Entry requirements

Level 2: GCSE Mathematics and English at Grade A*-C/9-4 or Entry 3 on the Literacy and Numeracy BKSB screening.

Level 3: GCSE Mathematics and English at Grade A*-C/9-4 or Level 1 on the Literacy and Numeracy BKSB screening.

English and/or Mathematics will be included in your timetable if you have not achieved a GCSE at grade 4 or above in these subjects when you start your course.