We set ourselves high standards and always look for ways to improve.

We know things can occasionally go wrong.

Our complaints process is used to make sure your complaints are listened to and acted on.

You can raise issues with your tutor, any member of staff, or the contacts below.

If you complain we will:

  • listen carefully and respond in a reasonable time
  • deal with your concern fairly and sensitively
  • take action where needed
  • keep you updated and informed
  • respect privacy if requested (sometimes this means we cannot fully investigate a complaint – we will let you know if this is the case before taking action)

Make a complaint

See the policies and procedures for Higher Education, including HE admissions.

Education and Skills Funding Agency

Complaints team 
Education and Skills Funding Agency 
Cheylesmore House 
Quinton Road 
CV1 2WT 

Students’ Union

Ground Floor
David Hockney Building

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