We set ourselves high standards and always look for ways to improve.
We know things can occasionally go wrong.
Our complaints process is used to make sure your complaints are listened to and acted on.
You can raise issues with your tutor, any member of staff, or the contacts below.
If you complain we will:
- listen carefully and respond in a reasonable time
- deal with your concern fairly and sensitively
- take action where needed
- keep you updated and informed
- respect privacy if requested (sometimes this means we cannot fully investigate a complaint – we will let you know if this is the case before taking action)
Make a complaint
See the policies and procedures for Higher Education, including HE admissions.
Education and Skills Funding Agency
David Hockney Building
- 01274 088007