The Library is committed to providing high-quality customer service, in partnership with our library users

Our promise to you

We are committed to providing an excellent experience for all library users. Our Customer Charter is our promise to you of what you can expect from us.

Your responsibility to the Library

The Library Use Policy provides an outline for the provision you can expect from the Library Service, and our expectations of you when using the library and its resources.

You said, we did

We are committed to listening to your suggestions and putting them into practice where possible. Here are some examples of improvements we’ve made in response to your feedback:

  • We want more quiet areas to study, either individually, or in groups. As well as study rooms on level 5, we now have three study rooms available to book on the second floor.

  • We want more quiet areas to study with computers. All second floor study rooms are now equipped with computers. 

  • You asked for a library in the Trinity Green building.  We have opened a library in Trinity Green during term time.

Customer standards 

Bradford College Library Service is committed to continuous improvement of our services. Our Library service standards are monitored, reviewed and reported regularly in order to improve the delivery of our services.

How are we doing? Library statistic

Read the latest statistics and facts about Library Services. Did you know that we have 70,000 print books in stock?

Feedback

We welcome feedback on any aspect of Library Services and where possible aim to incorporate suggestions into the improvement of our services. If you have any feedback, positive or negative, please let us know.

Call 01274 433331, email us at [email protected], or fill in a form at the Library counter.