Did You Know?

This qualification is suitable for both existing and new Infrastructure Technicians. It will equip you with skills and knowledge to enable you to be productive when using technology to do your job by using tools to solve problems and troubleshoot non-routine problems. If you are employed in a job role such as Help Desk Technician, First or Second Line Support, IT Infrastructure Technician and Network Support, this apprenticeship programme is designed to meet your needs and those of your employer.

  • Employers must pay apprentices at least the national minimum wage.
  • Apprentices should be employed for at least 30 hours per week. Where the individual’s circumstances or the particular nature of employment makes this impossible, then an absolute minimum of 16 hours must be met.
  • An apprenticeship agreement must be signed by both the employer and the apprentice.

Course Overview

Apprenticeships give you the opportunity to learn and train in your chosen career as well as earning a regular pay packet. You will be given first-hand experience and learn the majority of the skills needed on the job, whilst also completing off-the-job training at College.

This apprenticeship trains you to provide IT support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems.


Course Structure

Typical tasks:

  • Setting people up on IT systems
  • Providing IT support when required
  • Rectifying IT issues.

You will be required to study on a day release basis.


Entry Requirements

Four GCSEs at a minimum of Grade C/4 including English and Mathematics.

English and/or Mathematics will be included in your timetable if you have not achieved a GCSE at Grade A*-C in these subjects when you commence your course.

How Will I Learn?

The apprenticeship qualification runs on a day release basis with fixed starts throughout the year (these are currently September and February). You will attend classes at Bradford College, However there may be the option of delivering part of the qualification in the workplace, or online with no attendance at college necessary.

Skills You Will Develop

Working under the direction of a tutor/assessor, you will gain and develop knowledge and skills vital to your role.

Information, Advice and Support

Careers Guidance

Help with choosing the right course and with thinking about where this might take you in the future.
Tel: 01274 433043
Email: [email protected]

Student Finance

Money matters - you may be entitled to financial support whilst you study.
Tel: 01274 433246.
Email: [email protected]

Learning Support

Support for applicants with a learning difficulty, disability, illness or other learning need.
Tel: 01274 438999
Email: [email protected]

For all other queries call 01274 088088

Tuition Fees

If you are aged 19+ and studying a Further Education Course at Bradford College, you may have to pay course fees. Course fees are dependent on the number of hours and which course is being taken. Actual costs can be obtained from our FE Registry team.
Tel: 01274 433172
Email: [email protected].