Customer Service
Adult, Leisure
11 weeks Part-time
Various
Part-time
Overview
Looking to improve your customer service skills but don’t know where to start? Study with us! This free part-time course will develop your knowledge and skills in customer service and help you to deal efficiently with customer queries and issues as well as understanding their needs.
We offer both Introduction and Improvers courses in Customer Service.
Attendance for this course will be Tuesdays, 12.30m – 2.30pm at the Forster Adult Learning Centre.
For more information, please contact [email protected].
Key Info
Introduction:
Learn the skills required to deliver efficient and reliable customer service. You will gain an understanding of customer expectations and needs, you will be able to deal effectively with customer queries and complaints.
Improvers:
This course will expand on the knowledge gained in the introductory course. Build on key customer service skills that are essential when working in this sector.
If you have any questions or require any additional information, please contact [email protected]
Disclaimer: Our prospectus, college documents and website are simply here to offer a guide. We accept no liability for any inaccurate statements and are not responsible for any negative outcomes if you rely on an inaccurate statement. We reserve the right to withdraw any programmes or service at any time.
