The David Hockney Building

We set ourselves high standards

We look for ways to improve what we do. Occasionally things go wrong, and our complaints process is in place to make sure complaints are listened to and used to bring about improvements. You can raise issues with your tutor or any member of staff, or with the contacts listed below.

If you make a complaint we will:

  • Listen carefully and respond within in a reasonable time.
  • Deal fairly and sensitively with your concern.
  • Take action where appropriate.
  • Keep you updated and informed.
  • Respect privacy if requested (sometimes this means we cannot fully investigate a complaint – we will let you know if this is the case before taking action)

Email [email protected] to give us your feedback or make a complaint.

Useful contacts

Further Education (FE) Complaints Administrator

Higher Education (HE) Complaints Administrator

See also policies and procedures for Higher Education, including for HE admissions.

You can also see the contact Bradford College University Centre page for other contact information.

Education and Skills Funding Agency

https://www.gov.uk/complain-further-education-apprenticeship

Complaints team 
Education and Skills Funding Agency 
Cheylesmore House 
Quinton Road 
Coventry 
CV1 2WT 

Students' Union