Customer Service Charter
Our aim is to provide an efficient, effective, friendly and helpful service
Our commitment to you is:
- To provide a friendly and helpful service, by being welcoming, courteous, fair and respectful.
- To provide quality information, using clear communication, publicising our range of services, updating our opening hours and keeping you informed of any changes.
- We will do our best to provide a range of environments conducive to learning, whether it is silent, quiet, group or class study time. Our areas will be clean, safe, fit for purpose with support where available.
- We will listen to your comments, suggestions and complaints and act upon them, and will provide a location for your feedback and respond within an appropriate time period.(lrfeedback@bradfordcollege.ac.uk).
- We will aim to provide a Customer Feedback Survey in order to ensure our services are maintained and developed to meet the needs of the user.
- We will continue to innovate and improve our products and services; in addition we will provide customer care training for all our staff, to ensure you receive the best possible service.
- We will ensure that all students and staff have access to all our facilities and services, by providing the highest level of support.
- Our staff will be easily identifiable by wearing their College ID card.
To achieve our standards you can help us by:
- Treating staff and students with respect and courtesy and abiding by the College’s Charter.
- Using all areas in a correct and skilful manner, taking good care of all materials, property and equipment, returning borrowed materials on time, reporting any problems immediately and by using the area for its designated purpose.
- Carrying your student or staff card with you at all times and understanding why we ask to see your card.
